Shipping
‼️ alternate shipping during canada post strike
Alternative carriers are exclusively being used for all addresses in Canada during the Canada Post strike to ensure no issues or delays with delivery. Please note that any addresses exclusively serviced by Canada Post (specifically PO Boxes and rural addresses that do not receive service from UPS, FedEx or CanPar) will not be able to be accommodated during this strike. If you are unsure if your rural address receives service, please reach out for support.
What are your delivery times?
We typically ship orders within 48 hours of receiving them. (This excludes holidays and weekends). If we have a sale or promotion, our turnaround time can be slightly higher due to order volume.
Where do you currently deliver?
Currently, we ship within Canada, the United States, and the United Kingdom.
How much will shipping cost?
All of our shipping is carbon offset by mini mioche.
Free Shipping Over $125 in North America*
We offer free shipping on all orders over $125 shipping within Canada or to the United States*. (The $125 must be before taxes, after discounts are applied.)
Orders under $125 are subject to a flat rate shipping fee based on your location.
Shipping Under $125 within Canada
- Ontario & Quebec: $10
- All other provinces: $15
Shipping Under $125 to the United States
- All states excluding Alaska & Hawaii: $15
Flat Rate Shipping to Alaska and Hawaii
- Alaska & Hawaii: $25
International Shipping
Shipping to the U.K. is based on the weight of your order. This will be calculated at checkout. International orders may be subject to duties and taxes upon arrival. You are responsible for any applicable fees and/or additional costs.
* We do not currently offer free shipping to Alaska or Hawaii. We do not currently ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.
How long does shipping take?
We strive to ship your online order within 5-7 business days from the date the order is received. This excludes holidays and weekends. If we have a sale or promotion, our turnaround time during these periods can be up to 10 business days due to order volume.
How will I know when my order will arrive?
Once your order has shipped, you will receive a shipping confirmation by email with your tracking information. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder.
how do i protect my order from loss or theft?
We add re:do package protection automatically to every order because this guarantees anything lost, damaged, or stolen will be replaced for you at no additional cost after your order is place. We strongly recommend keeping this on your checkout as it helps you avoid the risk of damage, loss, and porch piracy. We provide this package protection option to ensure you always get the goods you order. Do not remove re:do package protection from your order if you want to ensure it is protected against loss, damage, or theft in transit. If you have chosen to remove this option, we will not be able to provide replacement product in the case of loss or theft.
If you have removed re:do package protection from your order and your order is lost in transit, you will need to file a claim with your shipping carrier. Please note that we are not able to impact this process as the shipping carrier has responsibility for the package at this point, so you will need to work with them directly to have the package found.
We strongly recommend that you do not remove re:do package protection from your order as it guarantees that any loss or theft is 100% covered with no questions asked.
My Order
can i add a gift receipt with my order?
Please contact us for a digital copy of your gift receipt.
can I change or cancel my order?
We are not able to process any changes or cancellations to orders after they have been placed. If you need to exchange items on your order for store credit or alternate items, please wait to receive your package and proceed with an exchange.
What is your exchange policy?
We want you to love your mini mioche order! If you are unhappy with your purchase, we will gladly authorize an exchange or provide a store credit within 30 days of your order being placed.
Please visit our exchange portal if you would like to request an exchange for another product or for a store credit. All returned items must be unworn/unwashed with the tags attached.
All items purchased on sale are final sale.
If you remove re:do package protection at the checkout on your order, you will be responsible for the shipping fees on your exchanged item and any difference in pricing will be charged to your original form of payment. Your exchange will be processed electronically once your original item has arrived at our warehouse. We are not able to retroactively add re:do package protection after your order has been processed.
Additionally, if a return is started and re:do package protection was not added at the time of checkout on your order you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do package protection once the order has been processed.
What if I receive the wrong product?
Please contact us and we will be happy to help you get the correct product, at no cost to you.
Do you offer exchanges for flawed or damaged items?
We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. We have a 30 day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you.
Please contact us with a description of the damage (ideally attach a photo if possible) and your order number. We will be happy to replace the item at no cost to you.
What if my order gets lost or stolen?
Once the shipping carrier picks up the package from our warehouse, they are responsible for any lost or misplaced packages. We are not responsible for packages that are lost or stolen in the delivery process. We strongly discourage your from removing re:do package protection on your order as this completely protects you from losses, damage, or theft.
If you have removed re:do package protection from your order and your order is lost in transit, you will need to file a claim with your shipping carrier. Please note that we are not able to impact this process as the shipping carrier has responsibility for the package at this point, so you will need to work with them directly to have the package found.
We strongly recommend that you do not remove re:do package protection from your order as it guarantees that any loss or theft is 100% covered with no questions asked.
What do I do if I have a promo code that isn't working?
Please contact us and we will get things sorted for you.
Product
How do I find the right size for my product?
Our clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s).
How do I care for my product?
All of our items are pre-shrunk, but as with all cotton clothing, there may be minimal shrinkage through laundering as the garment goes through its life cycle. It's best to launder our product in warm water with mild detergent and dry on low/medium setting.
How are your products made?
All mini mioche clothing is born in Toronto, Canada. Our fabrics are knit from GOTS (Global Organic Textile Standard) certified organic cotton yarn. Our fabrics are dyed using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process). Our not-so-basic basics are made in Canada. Some accessories that can’t be made in Canada at this time are made in ethical, fully certified factories.
You can learn more about our ethiccaly sustainable product development here.
Other FAQs
Do you wholesale your product?
Yes! Our wholesale program is available to retailers with physical presence in Canada and the United States. You can apply to be a stockist here.
Who do I contact with a press, marketing, or collaboration inquiry?
Please contact us and we can direct your email to the appropriate team member.
