Shipping
What are your delivery times?
We typically ship orders within 48 hours of receiving them. (This excludes holidays and weekends). If we have a sale or promotion, our turnaround time can be slightly higher due to order volume.
Where do you currently deliver?
Currently, we ship within Canada, the United States, and the United Kingdom.
How much will shipping cost?
All of our shipping is carbon offset by mini mioche.
Free Shipping Over $125 in North America*
We offer free shipping on all orders over $125 shipping within Canada or to the United States*. (The $125 must be before taxes, after discounts are applied.)
Orders under $125 are subject to a flat rate shipping fee based on your location.
Shipping Under $125 within Canada
- Ontario & Quebec: $10
- All other provinces: $15
Shipping Under $125 to the United States
- All states excluding Alaska & Hawaii: $15
Flat Rate Shipping to Alaska and Hawaii
- Alaska & Hawaii: $25
International Shipping
Shipping to the U.K. is based on the weight of your order. This will be calculated at checkout. International orders may be subject to duties and taxes upon arrival. You are responsible for any applicable fees and/or additional costs.
* We do not currently offer free shipping to Alaska or Hawaii. We do not currently ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.
How long does shipping take?
We strive to ship your online order within 5-7 business days from the date the order is received. This excludes holidays and weekends. If we have a sale or promotion, our turnaround time during these periods can be up to 10 business days due to order volume.
How will I know when my order will arrive?
Once your order has shipped, you will receive a shipping confirmation by email with your tracking information. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder.
My Order
can i add a gift receipt with my order?
Please contact us for a digital copy of your gift receipt.
How can I change or cancel my order?
Due to our operational systems and processes, we are not able to process any changes or cancellations to orders after they have been processed.
What is your exchange policy?
We want you to love your mini mioche order! If you are unhappy with your purchase, we will gladly authorize an exchange or give an online credit within 30 days of placing the order. Please visit our return portal here if you would like to issue a return. All items returned must be unworn/unwashed with the tags still attached. All items purchased on sale are final sale.
If re:do (our return/exchange option) is not added at the time of checkout on your order you will be responsible for the shipping fees on your exchanged item and any difference in pricing will be charged to your original form of payment. We are not able to retroactively add re:do once the order has been processed. Your exchange will be processed electronically once your original item has arrived at our warehouse.
Additionally, if a return is started and re:do was not added at the time of checkout on your order you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do once the order has been processed.
What if I receive the wrong product?
Please contact us and we will be happy to help you get the correct product, at no cost to you.
Do you offer exchanges for flawed or damaged items?
We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. We have a 30 day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you.
Please contact us with a description of the damage (ideally attach a photo if possible) and your order number. We will be happy to replace the item at no cost to you.
What if my order gets lost?
Once the shipping carrier picks up the package from our warehouse, they are responsible for any lost or misplaced packages. However we will do whatever we can to assist should this happen. If needed, we will launch an investigation with the carrier. (Please note that these investigations generally take 5-10 business days to be settled.)
What do I do if I have a promo code that isn't working?
Please contact us and we will get things sorted for you.
Product
How do I find the right size for my product?
Our clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s).
How do I care for my product?
All of our items are pre-shrunk, but as with all cotton clothing, there may be minimal shrinkage through laundering as the garment goes through its life cycle. It's best to launder our product in warm water with mild detergent and dry on low/medium setting.
How are your products made?
All mini mioche clothing is designed in Toronto, Canada. Our fabrics are knit from GOTS (Global Organic Textile Standard) certified organic cotton yarn. Our fabrics are dyed using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process).
You can learn more about our ethiccaly sustainable product development here.
Other FAQs
Do you wholesale your product?
Yes! Our wholesale program is available to retailers with physical presence in Canada and the United States. You can apply to be a stockist here.
Who do I contact with a press, marketing, or collaboration inquiry?
Please contact us and we can direct your email to the appropriate team member.
